Software License Agreement

Usage Terms for InfoFlo Solutions Inc. Products

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“SLA”) CAREFULLY BEFORE USING INFOFLO PRINT SOFTWARE (“SOFTWARE”). BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS SLA, DO NOT USE THE SOFTWARE.

LICENSE GRANT:
The InfoFlo Print software, including any updates or enhancements thereto (the “Software”), is licensed to you by InfoFlo Solutions Inc. (“Licensor”) for use under the terms of this SLA. Licensor hereby grants you a non-exclusive, non-transferable license to use the Software for your personal or business purposes, subject to the terms and conditions herein.

SECURITY POLICY:
Customer retains ownership and intellectual property rights in and to its Customer Content. Licensor retains all ownership and intellectual property rights to the services, Software programs, and anything developed and delivered under the SLA.

INTELLECTUAL PROPERTY:
The Software and any accompanying documentation are protected by copyright laws and international intellectual property treaties. The Software is licensed, not sold. All intellectual property rights in the Software remain the property of Licensor. You agree not to remove, alter, or obscure any proprietary notices on the Software or its documentation.

LIMITATIONS ON USE:
You may not:
a) Reverse engineer, decompile, or disassemble the Software, except and only to the extent permitted by applicable law.
b) Modify or create derivative works based on the Software.
c) Use the Software to infringe upon any intellectual property rights or violate any applicable laws or regulations.
d) Rent, lease, or lend the Software.
e) Transfer the Software or your rights under this SLA to any third party without Licensor’s prior written consent.

SUPPORT:
Licensor shall provide reasonable technical support for the Software during the term of this SLA. Support shall be provided via email, phone or through the ticket support portal section of the InfoFlo Print system. Licensor reserves the right to charge additional fees for premium support services.

UPDATES:
From time to time, Licensor may provide updates or new versions of the Software. Such updates may include bug fixes, patches, enhancements, or new features. You understand and agree that the installation of updates may be necessary for the continued use of the Software. Updates may be subject to additional terms and conditions.

DATA SECURITY:
All HTTP connections are encrypted with SSL. Files are backed up daily through a script and are securely uploaded to the Amazon S3 storage through an encrypted connection. The database is also backed up daily and securely stored on Amazon S3. SSH connections to the server is through authorized encrypted keys, no passwords are allowed. User passwords are encrypted with one-way SALT has with 256 passes of MD5. Database connection is only allowed from localhost.

LIMITED WARRANTY:
The Software is provided “as is” without warranty of any kind. Licensor disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Licensor does not warrant that the Software will meet your requirements or operate without interruptions or errors. You assume all risks associated with the use of the Software.

LIMITATION OF LIABILITY:
To the maximum extent permitted by applicable law, in no event shall Licensor be liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use the Software, including but not limited to damages for loss of profits, data, or business opportunities, even if Licensor has been advised of the possibility of such damages. In no event shall Licensor’s total liability to you for all damages exceed the amount paid by you for the Software.

IMPORTANT NOTICE REGARDING FILE UPLOADS:
By uploading files to our system, you acknowledge and agree to the following:

PUBLIC STORAGE: All files uploaded through InfoFlo Print are stored in a public Amazon S3 bucket. (“Public” means anyone with the direct link can access the file—no login or authentication required.)

PUBLIC ACCESSIBILITY (WITH LINK): Anyone who has the direct link to an uploaded file will be able to access and view it.

CUSTOMER VISIBILITY (PRODUCT TEMPLATE & ART UPLOAD): Files uploaded through the Product Template File Upload and Art Upload fields will be directly accessible and visible to your customers.

INTERNAL VISIBLITY ONLY (DOCKET): Files uploaded through the Docket fields are meant for internal use only and are not directly accessible to customers.

Please be mindful not to upload any sensitive or confidential information that you don’t want publicly accessible (via a direct link) or visible to customers (where applicable).

By continuing with the upload, you confirm that you’ve read and understood this notice.

TERMINATION:
Each party may terminate this agreement with immediate effect by delivering notice of the termination to the other party, if the other party fails to perform, has made or makes any inaccuracy in, or otherwise materially breaches, any of its obligations, covenants, or representations, and the failure, inaccuracy, or breach continues for a period of 30 days after the injured party delivers notice to the breaching party reasonably detailing the breach.

InfoFlo Solutions Inc. may terminate this agreement with immediate effect by delivering notice of the termination to Customer if Customer fails to pay the monthly Subscription Fee on time 3 times over any 12 months period.

Customer will have 180 days from the date of termination to retrieve any of data that Customer wishes to keep. After that, all Customer information will be permanently deleted from our servers.

MONEY BACK GUARANTEE:
Licensor offers a 90-day money back guarantee. If you are not satisfied with the Software, you may request a refund within 90 days of the initial purchase. To request a refund, please contact Licensor’s customer support with your purchase details at support@infofloprint.com