Managing emails across multiple store locations can be challenging. With the newly released feature to set up multiple SMTP accounts, each store can now send invoices, notifications, and other emails from its own unique email address. This ensures professional communication, reduces errors, and improves email deliverability.
In this blog, we’ll guide you through configuring SMTP accounts, assigning them to stores, and testing them for smooth email management.
Why You Should Set Up Multiple SMTP Accounts
For businesses with multiple locations, relying on a single email account can cause confusion. By setting up separate SMTP accounts for each store, you ensure:
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Emails are sent from the correct store address
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Notifications and invoices are professional and accurate
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Delivery errors are minimized
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Multi-location management is simplified
Step 1: Access SMTP Settings
To start, navigate to Settings → SMTP Settings in your system. Click Add New Account to begin configuring the SMTP account for your first store.
Setting up separate SMTP accounts allows each store to manage its own email communications without interfering with other locations.
Step 2: Configure Your SMTP Account
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Select your email provider (Gmail, G Suite, or others).
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Enter the SMTP server, port, username, and password.
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Choose authentication and encryption settings.
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Click Save to store the account.
Recent updates fixed encryption and authentication issues, so emails now send more reliably.
Step 3: Add Additional SMTP Accounts
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Click Add New Account for each additional store location.
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Enter the required credentials and whitelist IP addresses if necessary.
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Save all configurations.
Now, each store can send emails independently, preventing confusion and ensuring proper delivery.
Step 4: Assign SMTP Accounts to Stores
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Open Store Settings.
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Select the SMTP account for each store location.
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Emails sent from each store will now automatically use the assigned SMTP account.
Example: Your main store uses a Gmail account, while a second location uses a G Suite account.
Step 5: Test Your SMTP Setup
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Create a test order for each store.
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Trigger an email (invoice, notification, or confirmation).
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Verify that the “From” address matches the assigned SMTP account.
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Check the SMTP logs for successful delivery.
Fallback: If a store doesn’t have an SMTP account assigned, the system defaults to the main account and logs an error.
Step 6: Monitor and Troubleshoot
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Regularly review SMTP logs for delivery errors.
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Confirm IP addresses are whitelisted.
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Ensure authentication and encryption settings are correct.
Properly configured SMTP accounts reduce email errors and improve communication with customers.
Conclusion
By setting up multiple SMTP accounts, your multi-location stores can send emails confidently, ensuring professionalism and reliability. This feature is essential for streamlining email management and avoiding delivery issues across multiple locations.